MacBook Pro

We currently use Apple's 13" MacBook Pro for staff members.

Common Issues
USB error message "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled" appears when connecting to a Promethean board.
 * This message will appear if a USB extender has failed. There are generally two extender modules used; one connects to a computer's USB port and the other connects to the Promethean board's USB port, using standard network cable to link the USB devices. If a USB extender has failed it will need to be replaced with a new unit by LLICT.

Specific Issues
Computer will not start up - SMC (System Management Controller) needs resetting. The SMC is responsible for managing various hardware functions including power management. SMC problems aren't common but are easily fixed if encountered. Although all Intel-based Macs have an SMC module, the exact procedure depends on the model. These steps are specifically for 2011 and later MacBook Pros, please visit the Apple website if you need to do this on a different model of Mac.
 * 1) Shut down the computer.
 * 2) Connect the MacBook to a charger.
 * 3) On the keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
 * 4) Release all the keys and the power button at the same time.
 * 5) Press the power button to turn on the computer.

Other problems we have encountered that were resolved by performing an SMC reset...
 * Fans noisy, continuously running at full speed from the moment the MacBook starts up.

ICT Notes
Model: "Mid 2012" MacBook Pro

Original OS: 10.7.3

Diskwarrior 4.4 bootable: no - connect to an iMac in Target Disk mode via Firewire